What is the return & exchange policy?
You can return any unworn items, we have a 14-day return policy upon receipt of order, subject to the following terms and conditions:
How to return & exchange?
Return request has to be emailed to us within 48 hours after the package is delivered to buyer. Courier system tracking timestamp will be used to determined the valid period for all return requests.
Late submission will not be entertained.
Please return your purchase to the following address:
2, JALAN SEMBILANG SATU;
Bellezio Closet will also not be responsible if your shipment is lost during the return transit.
The parcel are your responsibility until they reach us, so make sure it's packed up properly and can't get damaged on the way.
Who bears the shipping fee of return parcel?
For normal return & exchange, all shipping fee of return and exchange is at buyer's responsibility.
For defective/ wrong item received, all shipping fee of return and exchange is at Bellezio Closet responsibility.
How to refund & exchange?
Once we have checked and confirm the goods/products, we will issue a full store credit of the paid price.
We aim to issue you the store credit within 3 business days from the time we received and inspect the return items.
Store credit can be used to purchase anything from our website. Should you need an exchange, use the store credit refunded to re-order the correct size or color.
Please contact us at firstname.lastname@example.org or 011-1436 7840 if you have any questions or doubts.